Lifestyle: culture & food · Lanzarote · 13.11, 13:40

Cabildo de Lanzarote publishes inclusive hospitality guide

Cabildo de Lanzarote y La Graciosa published a manual for hospitality workers on 13 November. The document contains guidelines for serving elderly people and people with disabilities.

Prepared by AI from the sources below. We make sure it sticks to the facts in the sources, but AI can make mistakes - if in doubt, the source prevails. Automatically translated from Polish. How we make these texts →

The guide includes practical tips for bars and restaurants on Lanzarote. It covers the process from booking to payment. The document emphasises customer autonomy, respect, and avoiding paternalism. Specific recommendations include providing alternatives to QR cards, keeping pathways clear, and informing about stairs. Staff must ask before providing help or touching mobility aids such as wheelchairs or canes.

This initiative aims to turn universal accessibility principles into daily actions. The guide is divided into four blocks: rules for excellent service, needs of different customer groups, the customer experience journey in an establishment, and tools for self-evaluating barriers.

Sources

Titularísimos Cadena SER Mass Cultura Canarias7 Canarias en Pleno La Voz Canaria

Report a mistake